Zolwex does not sell products and cannot process returns or refunds. All return requests must be directed to the manufacturer or retailer you purchased from.
How returns work
Because Zolwex is a curation platform — not a store — all purchases are made directly with manufacturers or authorized retailers. Return and refund terms are set by each seller and vary by product.
Guarantee information
Many products we feature include money-back guarantees (commonly 30, 60, or 90 days). These guarantees are provided directly by the manufacturer and are detailed on the official product page we link to. We highlight guarantee terms in our product pages because we believe it reduces the risk of trying something new.
How to request a return or refund
To request a return or refund:
- Locate the contact information in your order confirmation email
- Visit the manufacturer's website and look for their support or returns section
- Contact them directly, referencing your order number
Zolwex does not have access to order or customer information and cannot process or facilitate returns on your behalf.
Contact
For questions about this policy, visit our contact page.